Resetting Chrometa Connection
Sometimes, you might need to reconnect your device to Chrometa, this will not delete any data.
Right click the Chrometa icon from the system tray > Reset Settings
Updating Chrometa on Windows
First exit Chrometa if it is running on the device:
Open the task manager > Processes: End any process starting with Chrometa
You might be prompted to Install/Remove or Repair the Chrometa plugin for Outlook, you can click ‘Cancel’ or ‘Repair’
How to restart Chrometa automatically after a crash
Download the following files to C:\program files (x86)\Chrometa:
Then double click on ChrometaMonitor.exe, it checks whether Chrometa is running or not, and restarts Chrometa if not running every 60 seconds
DNS Issues. Invalid username/password
Sometimes a change in the network settings (yours or Chrometa’s) may result in your computer not being able to reach Chrometa. Right click the Chrometa icon from the system tray > Reset Settings > You might get an ‘Invalid username/password’ error.
Flushing the DNS resolver cache can help resolve this problem in Microsoft Windows 10, 8, 7, XP, 2000, 2003 and 2008. Issues would include ‘Invalid username/password’ error and Chrometa not updating on the Time Summary page.
Option 1 – Windows Command
To reset the DNS resolver cache, perform the following steps:
- Select the “Start” button, then type “cmd“.
- Right-click “Command Prompt“, then choose “Run as Administrator“.
- Type ipconfig /flushdns then press “Enter“. (be sure there is a space before the slash)
A command box will flash on the screen for a split second and the DNS Resolver cache is cleared.
Option 2 – Windows PowerShell
- Select the “Start” button, then type “powershell“.
- Select “Windows PowerShell“.
- Type the following command, then press “Enter“:
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