Restarting Chrometa on PC

Click on the Chrometa shortcut on your Desktop or

Open C:/program files (x86)/Chrometa and double click on Chrometa.exe

Resetting Chrometa Connection

Sometimes, you might need to reconnect your device to Chrometa, this will not delete any data.

Right click the Chrometa icon from the system tray > Reset Settings

Updating Chrometa on Windows

First exit Chrometa if it is running on the device:

Open the task manager > Processes: End any process starting with Chrometa

Then install Chrometa from here

You might be prompted to Install/Remove or Repair the Chrometa plugin for Outlook, you can click ‘Cancel’ or ‘Repair’

How to restart Chrometa automatically after a crash

Download the following files to C:\program files (x86)\Chrometa:

• https://chrometa-downloads.s3.amazonaws.com/ChrometaMonitor.exe
• https://chrometa-downloads.s3.amazonaws.com/ChrometaMonitor.config

Then double click on ChrometaMonitor.exe, it checks whether Chrometa is running or not, and restarts Chrometa if not running every 60 seconds

DNS Issues. Invalid username/password

Sometimes a change in the network settings (yours or Chrometa’s) may result in your computer not being able to reach Chrometa. Right click the Chrometa icon from the system tray > Reset Settings > You might get an ‘Invalid username/password’ error.

Flushing the DNS resolver cache can help resolve this problem in Microsoft Windows 10, 8, 7, XP, 2000, 2003 and 2008. Issues would include ‘Invalid username/password’ error and Chrometa not updating on the Time Summary page.

Option 1 – Windows Command

To reset the DNS resolver cache, perform the following steps:

• Select the “Start” button, then type “cmd“.
• Right-click “Command Prompt“, then choose “Run as Administrator“.
• Type ipconfig /flushdns then press “Enter“. (be sure there is a space before the slash)

A command box will flash on the screen for a split second and the DNS Resolver cache is cleared.

Option 2 – Windows PowerShell

• Select the “Start” button, then type “powershell“.
• Select “Windows PowerShell“.
• Type the following command, then press “Enter“:
• Clear-DnsClientCache

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