Resetting Chrometa Connection

Sometimes, you might need to reconnect your device to Chrometa, this will not delete any data.

Right click the Chrometa icon from the system tray > Reset Settings

Updating Chrometa on Windows

First exit Chrometa if it is running on the device:

Open the task manager > Processes: End any process starting with Chrometa

Then install Chrometa from here

You might be prompted to Install/Remove or Repair the Chrometa plugin for Outlook, you can click ‘Cancel’ or ‘Repair’

How to restart Chrometa automatically after a crash

Download the following files to C:\program files (x86)\Chrometa:

  • https://chrometa-downloads.s3.amazonaws.com/ChrometaMonitor.exe
  • https://chrometa-downloads.s3.amazonaws.com/ChrometaMonitor.config

Then double click on ChrometaMonitor.exe, it checks whether Chrometa is running or not, and restarts Chrometa if not running every 60 seconds

DNS Issues. Invalid username/password

Sometimes a change in the network settings (yours or Chrometa’s) may result in your computer not being able to reach Chrometa. Right click the Chrometa icon from the system tray > Reset Settings > You might get an ‘Invalid username/password’ error.

Flushing the DNS resolver cache can help resolve this problem in Microsoft Windows 10, 8, 7, XP, 2000, 2003 and 2008. Issues would include ‘Invalid username/password’ error and Chrometa not updating on the Time Summary page.

Option 1 – Windows Command

To reset the DNS resolver cache, perform the following steps:

  • Select the “Start” button, then type “cmd“.
  • Right-click “Command Prompt“, then choose “Run as Administrator“.
  • Type ipconfig /flushdns then press “Enter“. (be sure there is a space before the slash)
Fixing Chrometa installation issues
Fixing Chrometa installation issues

A command box will flash on the screen for a split second and the DNS Resolver cache is cleared.

Option 2 – Windows PowerShell

  • Select the “Start” button, then type “powershell“.
  • Select “Windows PowerShell“.
  • Type the following command, then press “Enter“:
  • Clear-DnsClientCache

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