Early last year, we were fortunate enough to bring on one of our best hires ever. Adam Jacobs took over the new role of support manager, and began staffing our live chat support (available within Chrometa itself and via our website) for 40 hours a week.
Well it’s been such a success for everyone that we recently made our live chat available 7 days a week. I know that many of our users love having instant help available on Saturdays and Sundays. And we also bumped up our “peak day” hours, so that chat is available for 20 hours a day Monday through Thursday.
We now have two smart engineers staffing our chat (Jennifer Goodman is our other excellent support person). They’re online if you need them every day now – literally 365 days a year. So don’t be a stranger if you need help!
PS – We also now offer complimentary 1:1 training sessions, too. Contact Adam or Jenn to get setup if you’re interested. This offer is available to everyone – current and new (and even former) users.