Any law firm knows its reputation is built largely on outstanding client service. And for any small business—and particularly a legal firm, where clients are often going through extremely stressful issues—a big part of outstanding service is being accessible. Having a traditional phone system means that as soon as you leave the office, communicating with your clients becomes that much more difficult
In most law firms, lawyers work simultaneously on multiple matters, for multiple clients, reading and writing different documents and apps, answering phone calls, replying to emails, all this while being constantly interrupted.
According to Clio’s Legal Trends report, 10% of law firms clients expect a response from their lawyers within an hour of sending an email or leaving a voicemail message. Twenty-four percent expected a response within a few hours, and 45% expected a response within 24 hours.
The real kicker? Only 5% of respondents said that they’d expect a response after 72 hours.
Basically, expectations are high.
Phone.com creates a unique and consistent client experience by keeping your clients happy and engaged:
- Give clients just one phone number and route calls automatically to reduce wait times.
- Keep in touch across all digital channels—without having to give out your personal number.
- Make your clients feel connected to you and your team, such as by reading your body language and nonverbal cues, with team messaging, video meetings, and a modern business phone—all in one workspace.
With the Phone.com app, everyone is able to use their business number to take or make calls (and even text messages) from any device, including their own mobile phones. Attorneys don’t have to give out their personal numbers to stay accessible to clients when in court or on the road. And as far as your clients were concerned, your attorneys are always “in the office.”
But that’s just one of several big benefits your firm will be enjoying thanks to Phone.com. Here’s another one:
The Phone.com integration with Chrometa helps the firm boost revenue. Chrometa automates finding and calculating billable communications, your attorneys will also be able to automatically track and calculate all phone calls, voicemails, texts, and other communications with each of their clients.
This helps your staff save time and frustration at the end of each month because they no longer have to manually search for and add up all of their billable client time. And because it’s helping attorneys catch billable communications that have previously fallen through the cracks. Chrometa Integration with Phone.com
Chrometa is delighted to announce that a new integration with Phone.com VoIP system is now available. . Read More